Privacy Policy

CPM Packers & Movers ("we", "us", "our") operates the website cpmpackersmovers.com and provides packing, moving, and relocation services across India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website or services, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Contact details such as name, phone number, email address, and pickup/delivery locations submitted through our enquiry, instant estimate, and contact forms.
  • Move-related details such as shifting type, distance, moving date, and inventory of goods, used to prepare quotations.
  • Technical information such as IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.
  • Communication records, including call recordings or messages exchanged with our support team, where applicable.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide price estimates and quotations.
  • Schedule, coordinate, and deliver packing and moving services.
  • Send updates, tracking information, and service-related SMS, email, or call notifications.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and resolve disputes or claims.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including Google Analytics and Google Ads conversion tracking, to understand how visitors use our site and to measure the effectiveness of our advertising campaigns. You can control or disable cookies through your browser settings; however, some parts of the website may not function properly without them.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Our verified drivers, packing staff, and logistics partners who are directly involved in fulfilling your move.
  • Third-party service providers who assist us with website hosting, analytics, SMS/email delivery, and advertising, under confidentiality obligations.
  • Government or regulatory authorities, where required by law or to protect our legal rights.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

7. Your Rights

You may contact us at any time to access, correct, update, or request deletion of your personal information, or to opt out of promotional SMS, email, or call communications. We will respond to reasonable requests in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

+919940023011