Cancellation & Refund Policy

This Cancellation & Refund Policy explains the terms under which bookings made with CPM Packers & Movers ("we", "us", "our") for packing, moving, and relocation services may be cancelled, rescheduled, or refunded. This policy forms part of our Terms and Conditions.

1. Booking Confirmation

A booking is treated as confirmed once you accept a final quotation and, where applicable, pay the agreed advance/booking amount. Enquiries or instant estimates submitted through our website do not, by themselves, constitute a confirmed booking.

2. Cancellation by the Customer

  • More than 48 hours before the scheduled move: Cancellations made more than 48 hours before the scheduled pickup date are eligible for a full refund of the advance amount paid, less any charges already incurred (such as survey visits or materials procured).
  • Within 24–48 hours of the scheduled move: A cancellation charge of up to 50% of the advance amount may apply, to cover vehicle, crew, and material arrangements already made.
  • Within 24 hours of the scheduled move, or after the crew/vehicle has been dispatched: The advance amount paid may be forfeited, as resources have already been committed for your move.

To cancel or reschedule a booking, please contact us as early as possible using the details below, quoting your booking reference or the phone number used at the time of booking.

3. Rescheduling

We understand moving plans can change. You may request to reschedule your booking to a later date, subject to availability, by informing us at least 24 hours before the originally scheduled pickup time, wherever possible. Rescheduling requests made at very short notice may be treated as a cancellation and subject to the charges above.

4. Cancellation by Us

In rare circumstances (such as vehicle breakdown, extreme weather, regulatory restrictions, or other events beyond our control), we may need to cancel or reschedule a booking. In such cases, we will inform you as soon as possible and offer an alternative date, or a full refund of any advance amount paid.

5. Refund Process

  • Eligible refunds are processed to the original mode of payment within 7–10 business days from the date of confirmed cancellation, unless otherwise communicated.
  • Refund timelines may vary slightly depending on your bank or payment provider.
  • For cash payments made directly to our team, refunds will be arranged through bank transfer or another mutually agreed method.

6. Non-Refundable Situations

Charges already incurred for services rendered (such as a completed pre-move survey, packing materials already purchased for your move, or partial services already performed) are non-refundable, even if the remainder of the booking is cancelled.

7. Damage or Loss Claims

Claims relating to damage or loss of goods during transit are handled separately under the terms of the insurance cover (if opted for) or the liability terms agreed at the time of booking, and are not covered under this Cancellation & Refund Policy.

8. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time to reflect changes in our operations or for legal and regulatory reasons. Any updates will be posted on this page.

9. Contact Us

For cancellations, rescheduling, or refund-related queries, please contact us:

+919940023011